Digital Downloads

All our products are delivered digitally and can be downloaded immediately once your order is complete. 

Once your payment has been processed, you will received a confirmation email at the email address you gave during the checkout process. This email will contain download links to your purchases. 

Order confirmation emails might occasionally end up in your junk mail folder, so please don’t forget to look there. 

Where is my Confirmation Email?

Order confirmation emails might occasionally end up in your junk mail folder, so please don’t forget to look there. 

If you entered your email address incorrectly at checkout, your confirmation email won’t reach you. Please email info@lumabakery.com and request another order confirmation. 

Download Issues

Most issues with downloads are caused by poor internet connection. If possible, try to download your purchases again with a better connection.

If you still experience problems, please try the downloads again using as many of the following:

1) A different internet connection
2) A different internet browser 
3) A different device

You may also find that waiting a few hours and trying again will result in a successful download. 

If you are trying to download from the order confirmation page of the website, try using the download links in the order confirmation email.

If you still have problems, please email info@lumabakery.com and your purchases will be sent to you via another method (WeTransfer).